Frequently Asked Questions & Answers
Top Rated Therapist Montclair, NJ - Best of Montclair
FAQS About Mountains Therapy in Montclair, NJ
FAQs About Starting Therapy with Mountains Therapy
Are you accepting New Clients?
Book AppointmentYes, you can schedule an appointment by clicking the button below. All appointments must be booked online.
How do I schedule a new client intake appointment?
Book AppointmentAll intake appointments must be booked online using the button below.
*All new clients must complete an intake session (60 mins) for individual, couple, and family therapy.
How do I cancel an appointment?
Cancel AppointmentNew Clients: Cancel all appointments online in the Client Portal by clicking the button below.
Current Clients: Message your therapist in the Client Portal
Appointments must be canceled online 24 hours before the appointment to avoid cancelation fees.
How do I reschedule an appointment?
Cancel AppointmentNew Clients: Contact the Office and Billing Coordinator:
Text: 201-588-3776
Email: info@mountainstherapy.com
Current Clients: Message your therapist in the Client Portal
Appointments must be canceled online 24 hours before the appointment to avoid cancelation fees.
What is your cancellation and refund policy?
We have a 24-hour cancellation/no-show policy.
- Appointments must be canceled at least 24 hours in advance.
- Appointment sessions canceled within 24 hours will be charged the full session fee.
What payment methods do you accept?
We accept the following payments:
- Credit Card
- Debit Card
- HSA Card
- FSA Card
Checks and money orders are not accepted.
How to make a payment?
Make PaymentYour card will automatically be changed the day of your appointment via the Client Portal.
How to change payment card on file?
Update Payment CardSign in to the Client Portal to update your card anytime.
How to get a copy of an Invoice / Superbill?
Invoices, also known as Superbills are automatically sent to your Client Portal on the 1st of the following month.
Do you provide online therapy?
Yes , We offer Online Telehealth therapy via the Simple Practice Client Portal from all of the following devices:
- Cell phone
- Tablet
- Laptop
- Desktop.
Download the free app on your mobile device here:
What are your Fees & Rates per session?
- $195 for Individual Therapy & Individual Counseling – 45 mins
- $260 for Couples Therapy & Couples Counseling – 60 mins
- $260 for Marriage Counseling & Marriage Therapy – 60 mins
- $260 for Family Therapy & Family Counseling – 60 mins
- $400 for Substance Abuse Evaluation / Drug and Alcohol Use Evaluation - 60 mins - 120 mins
How often do people have therapy sessions / appointments?
Therapy is most effective when you attend once a week or every two weeks.
- Each person's length of therapy varies according to their unique concerns, needs, availability, and more.
- You and your therapist will create a plan that works for both of you.
How long to people go to therapy for?
Each person is different, and the duration and frequency of therapy sessions vary.
- You can attend for weeks, months, or years.
- You will work with your therapist to create a plan that works best for both of you.
- You can attend for weeks, months, or years.
Is parking available at your office?
Yes, paid parking is available at our office.
1. Pay at the Kiosk
2. Pay via Park Mobile App or at a Kiosk
Do you offer a free phone consultation before the intake?
No, we do not offer free phone consultations.
Do you accept clients without insurance?
Yes, we accept clients without insurance because we are self-pay and out-of-network with all insurance plans and do not take insurance directly.
Do you accept Health Insurance?
No, we are Out-of-Network and do not accept any health insurance.
- We accept clients with and without insurance.
- Our clients are self-pay andOut-of-Pocket
- We provide monthly invoices, also known as "Superbills" that you may submit to your insurance company for reimbursement on Out-of-Network benefits.
- Contact your insurance company directly to discuss your coverage and reimbursement options.
How long are appointment sessions?
Appointment Type - Total Time
- Intake Session - 60 minutes
- Individual Therapy Session - 45 minutes
- Couples Therapy Session - 60 minutes
- Marriage Counseling Session - 60 minutes
- Family Therapy Session - 60 minutes
Do you offer In-person therapy?
Yes
IN-PERSON OFFICE ADDRESS:
51 Upper Montclair Plaza, Montclair, NJ 07043
Suite 18
⬆️ DIRECTIONS TO SUITE 18
1. Enter through the front doors located on the lower level of the building.
2. Take the staircase on the left and go up to the next floor.
3. At the top of the stairs, enter the door labeled “Suites 12–18.”
4. Turn left and have a seat in the lobby area.
5. Your therapist will come out to greet you at your scheduled appointment time.
When do you offer session appointments?
Request AppointmentAvailability Schedule
- Morning openings from 9 am-11 am
- Afternoons from 12 pm to 4 pm
- Evenings from 4 pm to 5 pm
- Weekdays and weekends.
See our latest openings by clicking below:
Where is your office located in Montclair New Jersey?
MOUNTAINS THERAPY IN-PERSON OFFICE is located at Upper Montclair Plaza.
________________
ADDRESS:
51 Upper Montclair Plaza, Montclair, NJ 07043
What to do when I arrive at the office for my in-person session appointment?
📍 ADDRESS: <br/> 51 Upper Montclair Plaza, Suite 18, Upper Montclair, NJ 07043
⬆️ WHAT TO DO WHEN YOU ARRIVE AT THE OFFICE:
1. Enter through the front doors located on the lower level of the building.
2. Take the staircase on the left and go up to the next floor.
3. At the top of the stairs, enter the door labeled “Suites 12–18.”
4. Turn left and have a seat in the lobby area.
5. Your therapist will come out to greet you at your scheduled appointment time.
What are your business hours?
Monday through Thursday from 9:00 am to 9:00 pm
Friday through Saturday from 9:00 pm to 6:00 pm
Do you have evening availability?
Yes
Do you accept walk-ins?
No, all appointments must be scheduled and confirmed by our office via email and in the client portal.
What are the fee Individual Therapy & Individual Counseling?
$195 for Individual Therapy & Individual Counseling - 45-minute sessions
What are your fees for Couples Therapy & Couples Counseling?
$260 for Couples Therapy & Couples Counseling - 60-minute sessions
What are your fees for Marriage Counseling and Marriage Therapy?
$260 for Marriage Counseling and Marriage Therapy - 60-minute sessions
What are your fees & rates for Family Therapy and Family Counseling?
$260 for Family Therapy & Family Counseling - 60-minute sessions
