Frequently Asked Questions & Answers (FAQs) in Montclair NJ

Yes, you can schedule an appointment in any of the following ways:

1. Request Appointment 
2. Contact Form Complete the form online to send us a message.
3. Email Us at info@mountainstherapy.com
4. Call Us and Leave a voicemail at 201-588-3776

• You will only receive a callback if you leave a voicemail. 
• We do not return calls that do no leave a voicemail. 

No, we are Out-of-Network and do not accept any health insurance.  

• We accept clients with and without insurance. 
• Our clients pay Out-of-Pocket and we provide monthly invoices, also known as "Superbills" that you may submit to your insurance company for reimbursement on Out-of-Network benefits. 
• Please contact your insurance company directly to discuss your coverage and reimbursement options. 

Yes, we accept client without insuarnce because we are out-of-network with all insurances and do not take insurance diectly. 

• Contact us directly to discuss our sliding scale.

Fees vary based on the type of therapy you receive.

• Contact us directly to discuss fees.

1. Credit Card
2. Debit Card
3. HSA Card
4. FSA Card

Yes , We offer Online Telehealth therapy via the Simple Practice Client Portal from all of the following devices:

1. Mobile cell phone
2. Tablet
3. Laptop 
4. Desktop.

Download the free app on your mobile device here:

1. App Store
2. Google Play

Payments are automatically charged to your card on the day of your session. 

• Once you enter your card information during your first intake session, you're all set. 
• You will receive a text notification when your session fee has been charged to your card on the day of your appointment.

You can change your card on your mobile device at any time.

You can update your payment card anytime online on your mobile device. 

• Click the original link from your text on the day of your first session. 
• Enter your new card information.
• Confirmation text will receive a confirmation text once it's completed.

What if I can't find the link in my texts? 

• Contact your therapist directly and they will send you a link.

Invoices / Superbills are automatically sent to your Client Portal on the 1st of the following month. 

We have a 24-hour cancellation/no-show policy. 

• Appointment sessions must be canceled at least 24 hours before.
• Appointment sessions canceled within 24 hours will be charged the full session fee.

Please cancel or reschedule your session with your therapist directly or online in your Client Portal.

You can choose the option to schedule an appointment that works for you below:

1. Request Appointment Online
2. Contact Form Complete the form online to send us a message.
3. Email Us at info@mountainstherapy.com
4. Call Us and Leave a voicemail at 201-588-3776

MPORTANT info for Calls:

• You will only receive a callback if you leave a voicemail. 
• We do not return calls that do not leave a voicemail. 

Yes

Availability Schedule

• Morning, afternoon, and evening. 
• Weekdays and Weekends 

See our latest openings by clicking here: 

• Request an Appointment 
• Contact Us: Send Message If you have questions about our availability for a specific day and time, please send us a message and we will get back to you soon.

Yes

• See our latest openings by clicking here: Request Appointment 

Appointment Type - Total Time

1. Intake Session - 60 minutes 
2. Individual Therapy Session - 45 minutes
3. Couples Therapy Session - 60 minutes
4. Marriage Counseling Session - 60 minutes
5. Family Therapy Session - 60 minutes
6. Free Phone Consultation Call - 15 minutes

Therapy is most effective when you attend once a week or every two weeks when you start therapy.

• Each person's length of therapy varies according to their unique concerns, needs, availability, and more.
• You and your therapist will create a plan that works for both of you.  

Each person is different and the duration and frequency of therapy sessions vary. 

• You can attend for weeks, months, and years. 
• You will work with your therapist to create a plan that works best for both of you.

Yes, you can schedule a 15-minute Phone Call in any of the following ways:

1. Request Appointment Online
2. Contact Form Complete the form online to send us a message.
3. Email Us at info@mountainstherapy.com
4. Call Us and Leave a voicemail at 201-588-3776

Calls : You will only receive a callback if you leave a voicemail. 

• We do not return calls that do no leave a voicemail. 

Yes, we are currently accepting new clients.

• Schedule an appointment by clicking here Request Appointment

Mountains Therapy, 20 Lackawanna Plaza, Montclair, NJ 07042

Monday through Thursday from 9:00 am to 9:00 pm

Friday through Saturday from 9:00 pm to 6:00 pm

No, all appointments must be scheduled and confirmed by your therapist online.

Contact Us to schedule an appointment today. 

Street Parking (metered) is available for a fee on the street in front of the building entrance and across the street. 

All in-person appointments must be scheduled and confirmed in advance. We do not accept walk-ins. 

1. Enter the front building entrance and wait in the lobby.
2. Contact your therapist directly to let them know you have arrived. 
3. Wait in the lobby and your therapist will meet you or buzz you into our office door.

All other doors are locked and require access to enter.

You can choose the option to schedule an appointment that works for you below:

1. Request Appointment Online
2. Contact Form Complete the form online to send us a message.
3. Email Us at info@mountainstherapy.com
4. Call Us and Leave a voicemail at 201-588-3776

MPORTANT info for Calls:

• You will only receive a callback if you leave a voicemail. 
• We do not return calls that do not leave a voicemail.