Frequently Asked Questions & Answers
Top Rated Therapist Montclair, NJ - Best of Montclair
FAQS About Mountains Therapy in Montclair, NJ
FAQs About Starting Therapy with Mountains Therapy
Are you accepting New Clients?
Book AppointmentYes, you can schedule an appointment by clicking the button below.
All appointments must be booked online.
How do I schedule an intake appointment?
Book AppointmentAll intake appointments must be booked online using the button below.
*All new clients must complete an intake for individual, couple, and family therapy.
How do I cancel an appointment?
Cancel AppointmentCancel all appointments in the Client Portal here.
What payment methods do you accept?
We accept the following payments:
- Credit Card
- Debit Card
- HSA Card
- FSA Card
Checks and money orders are not accepted.
Do you provide online therapy?
Yes , We offer Online Telehealth therapy via the Simple Practice Client Portal from all of the following devices:
- Mobile cell phone
- Tablet
- Laptop
- Desktop.
Download the free app on your mobile device here:
How to make a payment?
Payments are automatically charged to your card on the day of your session.
- Once you enter your card information during your first intake session, you're all set.
- You will receive a text notification when your session fee has been charged to your card on the day of your appointment.
You can change your card on your mobile device at any time.
How to change payment card on file?
You can update your payment card anytime online on your mobile device.
- Click the original link from your text on the day of your first session.
- Enter your new card information.
- Confirmation text will receive a confirmation text once it's completed.
What if I can't find the link in my texts?
- Contact your therapist directly and they will send you a link.
How often do people have therapy sessions / appointments?
Therapy is most effective when you attend once a week or every two weeks when you start therapy.
- Each person's length of therapy varies according to their unique concerns, needs, availability, and more.
- You and your therapist will create a plan that works for both of you.
How to get a copy of an Invoice / Superbill?
- Invoices / Superbills are automatically sent to your Client Portal on the 1st of the following month.
What is your refund and cancellation policy?
We have a 24-hour cancellation/no-show policy.
- Appointment sessions must be canceled at least 24 hours in advance.
- Appointment sessions canceled within 24 hours will be charged the full session fee.
Please cancel or reschedule your session with your therapist directly or online in your Client Portal.
What are your Fees & Rates per session?
- $195 for Individual Therapy & Individual Counseling – 45 mins
- $260 for Couples Therapy & Couples Counseling – 60 mins
- $260 for Marriage Counseling & Marriage Therapy – 60 mins
- $260 for Family Therapy & Family Counseling – 60 mins
- $400 for Substance Abuse Evaluation / Drug and Alcohol Use Evaluation - 60 mins - 120 mins
How long to people go to therapy for?
Each person is different, and the duration and frequency of therapy sessions vary.
- You can attend for weeks, months, or years.
- You will work with your therapist to create a plan that works best for both of you.
Is parking available at your office?
Paid Parking Lot On Site - pay via Park Mobile
Do you offer a free phone consultation before the intake?
No, we do not offer free phone consultations.
Do you accept clients without insurance?
Yes, we accept clients without insurance because we are out-of-network with all insurance plans and do not take insurance directly.
Do you accept Health Insurance?
No, we are Out-of-Network and do not accept any health insurance.
- We accept clients with and without insurance.
- Our clients pay Out-of-Pocket and we provide monthly invoices, also known as "Superbills" that you may submit to your insurance company for reimbursement on Out-of-Network benefits.
- Please contact your insurance company directly to discuss your coverage and reimbursement options.
How long are appointment sessions?
Appointment Type - Total Time
- Intake Session - 60 minutes
- Individual Therapy Session - 45 minutes
- Couples Therapy Session - 60 minutes
- Marriage Counseling Session - 60 minutes
- Family Therapy Session - 60 minutes
Do you offer In-person therapy?
Yes, at Mountains Therapy, 51 Upper Montclair Plaza, Upper Montclair, NJ 07043
IN-PERSON OFFICE
________________
📍 ADDRESS:
51 Upper Montclair Plaza, Montclair, NJ 07043
Suite 18
⬆️ DIRECTIONS TO SUITE 18
1. Enter through the front doors located on the lower level of the building.
2. Take the staircase on the left and go up to the next floor.
3. At the top of the stairs, enter the door labeled “Suites 12–18.”
4. Turn left and have a seat in the lobby area.
5. Your therapist will come out to greet you at your scheduled appointment time.
When do you offer session appointments?
Availability Schedule
- Morning, afternoon, and evening.
- Weekdays and Weekends
See our latest openings by clicking here:
Do you have evening availability?
Yes
- See our latest openings by clicking here: Request Appointment
Where is your office located in Montclair New Jersey?
MOUNTAINS THERAPY IN-PERSON OFFICE
________________
📍 ADDRESS:
51 Upper Montclair Plaza, Montclair, NJ 07043
What are your business hours?
Do you accept walk-ins?
No, all appointments must be scheduled and confirmed by your therapist online.
Contact Us to schedule an appointment today.
What to do when I arrive at the office for my in-person session appointment?
📍 ADDRESS:
51 Upper Montclair Plaza, Suite 18, Upper Montclair, NJ 07043
⬆️ WHAT TO DO WHEN YOU ARRIVE AT THE OFFICE:
1. Enter through the front doors located on the lower level of the building.
2. Take the staircase on the left and go up to the next floor.
3. At the top of the stairs, enter the door labeled “Suites 12–18.”
4. Turn left and have a seat in the lobby area.
5. Your therapist will come out to greet you at your scheduled appointment time.
What are the fee & rates for Individual Therapy & Individual Counseling?
$195 for Individual Therapy & Individual Counseling - 45-minute sessions
What are your fees & rates for Couples Therapy & Couples Counseling?
$260 for Couples Therapy & Couples Counseling- 60 minute sessions
What are your fees & rates for Marriage Counseling and Marriage Therapy?
$260 for Marriage Counseling and Marriage Therapy - 60 minute sessions
What are your fees & rates for Family Therapy and Family Counseling?
$260 for Family Therapy & Family Counseling - 60-minute sessions
